How can I get a new remote control for my opener?
We can provide you with a broad range of opener accessories from remote controls to wireless keypads. You will first need to determine the manufacturer’s name of the operator and its model number. If you have an existing remote control with a label on it stating its model this can identify which remote controls are compatible. Most operators are also equipped with a “learn” or “program” button which will be located on a back or side panel of the operator. The light lens cover may need to be removed to see it. The color of the learn button can also help determine the remote control compatibility.
I have a low ceiling in my garage. Will a garage door and opener work in my space?
Yes. A residential door requires a minimum of 4 ½” of headroom space. Your system will need a low headroom extension track or a low headroom torsion rear track. For a garage door opener you’ll need slightly more headroom, about 6 ½” minimum.
What maintenance does my garage door require?
We recommend you have your garage door inspected annually. We can give you the most thorough evaluation and perform routine maintenance as needed.
Can I replace a section of my door or do I need to replace the whole door?
Depending upon the damage involved to the garage door system, it is possible in many cases to replace a section of your garage door. Our Sales Department can evaluate your situation and give you a recommendation on the best course of action.
Can I paint my garage door?
Most overhead steel doors can be painted with the color of your choice by using latex paint. We recommend that you follow the manufacturer’s instructions supplied with the door owner’s manual.
What are the standard sizes available for your residential garage doors?
In general, standard sizes for door widths are 8′, 9′ 10′, 12′, 15′, 16′, 18′ and 20′. Some door series may have exceptions to this rule. Contact us about the availability of specific sizes or custom width doors.
Which drive is better… chain, belt or screw? Trolley type or side mount?
This is similar to asking a person who is purchasing an automobile…which is better…a V6 or a V8? The answer depends on what is important to the consumer… gas mileage, torque, emissions, etc. The same is true for consumers purchasing garage door openers. You will need to determine what is truly important to you. For example:
- (Dependability) How often do you enter/exit your home through the garage versus the front entry door?
- (Accessories) How many automobiles and drivers are there?
- (Quiet) Do you have living areas/ bedrooms above or adjacent to the garage?
- (Motor Power) What type of garage door do you have on your home?
- (Reliability) Do you value the “peace of mind” associated with strong warranties?
- (Clearance) Do you have any structural issues with your garage such as headroom, back hang distance or obstructions?
Are Overhead Door garage door openers compatible with HomeLink?
Yes…most door openers are compatible with HomeLink models that are equipped with rolling code technology. In December 1996, HomeLink was in a transition process to a rolling code compatible offering. The transition was scheduled to run through the 1997 model year. Following the transition period, all current production is rolling code compatible.
Do I have to install optical sensors (STB's)? Are there any special instructions regarding placement?
Yes… it is required. As of January 1, 1993, the federal government mandated the use of these entrapment protection systems on all garage door openers sold in the United States. The opener will not close the door if the Safe-T-Beams are not installed. Please remember… the garage door is typically the largest moving object in the home. These devices are intended to minimize the potential for property damage…and more importantly, minimize personal injury. The STB lens should be 4″ to 6″ above the garage floor!
What are the six components of an Overhead Door garage door opener safety system?
Safe-T-Beam Non-Contact Reversing System: Places an invisible infrared beam across the door opening that reverses the door during down travel to the fully open position if anything passes through the beam.
Safe-T-Reverse Contact Reversing System: Automatically stops and reverses a closing door within 2 seconds of contact with an object. Remember, force controls must be adjusted properly.
Safe-T-Stop Timed Reverse System: Automatically opens a closing door if the door does not close within 30 seconds.
Force Guard Control: Allows user to set the MINIMUM force needed to fully open and close the door.
Automatic Lighting System: Light will turn on each time the door is activated and automatically turns off 4-1/2 minutes later.
Manual Emergency Release: Allows the garage door to be opened or closed manually for emergencies or maintenance.
Anything I need to know about installing garage door opener in general?
Confirm that you have the clearance required. Open the door to the highest point of travel that the operator will require to mount approximately 3” above the door. Also, make sure that there is enough back depth for the overall length of the operator to fit. 7′ tall doors require approximately 10′ 9” and 8′ tall doors require 11′ 9”. If you do not have the clearance required a side mount operator may be a possible alternative. When installing a garage door operator it is important to make sure the door springs are balanced properly and that the door is working at top efficiency. Make sure the door is properly braced and follow the installation instructions to assure proper mounting of the operator and of its safety equipment. We recommend that a professional installer perform the installation to assure that the door will not get damaged and that all safety equipment and settings are properly adjusted.
My door keeps reversing when I push the button, when I hold the button in it will close. What's causing this?
Most likely it is an obstruction of the safety sensors. They are located near the floor along the side door tracks of your door. Make sure there is nothing obstructing them or that they have been bumped out of alignment. When aligned properly the LED lights built into the photo eyes will be strongly lit and not flashing or flickering. If the lights are not on at all they may be totally out of alignment or it may be a break in the power wiring or a defective part.
What's R-value and why is it so important?
The R-value of a garage door tells you how well it insulates the garage. You might think it’s not important to have a garage door that insulates but there are several reason you might want to consider this. The biggest reason to use an insulated door on your garage is to keep from losing heat from the home, if your garage is attached you are likely loosing a lot of heat from the garage. Also if you spend a lot of time in the garage, say you have a workshop in it, you’ll want to keep the heat that you have inside to keep warm while you’re working. Last there is the fact that an insulated panel is built sturdier than a non-insulated. Meaning you’ll find a door with a higher R-Value will take a hit better than one with no R-Value. Check the R-Value of the door before you buy it, consider where the door is being installed, and what the garage is used for.